Return & Exchange Policy – Velanji

We take great care in packing and delivering each item with purity and safety in mind.

Due to the sensitive and sacred nature of our products, we generally do not offer returns.

However, if:
– Your product arrives damaged, or
– You receive the wrong item

We are happy to offer a replacement or a full refund.

Conditions:
1. Contact us within 48 hours of delivery.
2. Share clear photos of the product and packaging at support@velanji.com.
3. Once verified, we will process your exchange or refund promptly.

Please note:
– Products once used or opened will not be eligible for return.
– No returns for reasons like personal preferences or fragrance variations.
– Velanji reserves the right to accept or reject return requests based on case evaluation.

We deeply value your trust and promise to handle all concerns with fairness and care.